When you receive an unfavorable feedback, comments or reviews on your Facebook page, there is a way to handle it. There's a right way and there's a wrong way.
The wrong way is to be reactive, aggressive and fight back because that's only going to encourage the person to bite back and it can turn and blow up into something that no one ever wants.
The more appropriate way to respond to negative comments and reviews on your Facebook page is to first take a deep breath, perhaps go for a walk, talk to a friend or a colleague about the problem to get an outside perspective and then when you're ready, reply to the comment with something like this:
Thank you for taking the time to provide feedback on my business or our business. We're always looking for ways to improve and we'll take this on board and bring it forward to the team.
Full stop, no open-ended questions. If they reply, you don't reply back because that's only going to aggravate the situation even more.
How to deal with negative feedback, reviews and comments…
Posted by JR Media on Wednesday, 13 March 2019
Alternatively, another response is,
thank you for taking the time to provide feedback on my business. I wish to take this conversation offline and deal with the problem directly with you. May I please contact you offline?
And then leave it at that.
Please be careful not to let your emotions take over before responding. Otherwise, your situation will only get worse. I hope this helps.
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